Returns & Cancellations
Expo Direct supplies furniture and equipment for commercial and trade buyers. Because many orders are placed for events, venue installations and business use, returns and cancellations are handled in a clear, structured way.
Cancelling before collection or delivery
If you need to cancel an order before it is collected or delivered, contact us as soon as possible. Refund eligibility depends on how much notice you give:
| Notice given before collection date | Refund |
|---|---|
| More than 28 days | 75% |
| 14 to 28 days | 50% |
| Less than 14 days | No refund |
After collection or delivery
Once an order has been collected or delivered, cancellations are not accepted. Partial order cancellations are not eligible for refunds once goods have left the warehouse.
If there is a problem with the goods received — damage in transit, an undisclosed issue, or a material discrepancy from what was described — contact us promptly with clear details and photographs. We will review the matter fairly based on the condition of the goods and the circumstances of supply.
Used and graded stock
Products sold as Used or Good Used Condition are sold as-is and as-seen. Returns are not accepted for used items unless the goods are significantly different from how they were described, or unless there are undisclosed defects that were not declared at the time of sale.
If you are unsure about the condition of a used item before buying, contact us and we will provide additional information or photographs.
Common questions
Can I partially cancel an order?
No. Once goods have been collected or delivered, partial order cancellations are not eligible for refunds.
Do used items have the same returns terms as new stock?
No. Used items are sold subject to their stated condition. Returns only apply where goods materially differ from their description.
What if goods arrive damaged?
Report the issue promptly with photographs so it can be assessed quickly. Do not wait until installation.
How do I contact you about a return?
Email sales@expodirect.co.uk with your order number, a description of the issue and supporting photos.
Not sure yet?
Before ordering, our buying guides can help you choose the right product for your environment.
Chair guide Table guide Delivery info Warranty