Returns & Cancellations
Whether you need to cancel an order, report a problem with goods received, or ask about used stock, this page sets out exactly what applies and when. If you are unsure, call or email us before placing your order.
Cancelling Before Collection or Delivery
Contact us as soon as you know you need to cancel. Refund eligibility depends on how much notice you give:
| Notice given before collection or delivery date | Refund |
|---|---|
| More than 28 days | 75% |
| 14 to 28 days | 50% |
| Less than 14 days | No refund |
To cancel, email sales@expodirect.co.uk with your order number and the reason for cancellation. The sooner you get in touch, the more options we have available.
After Collection or Delivery
Once goods have left our warehouse, cancellations are not accepted and partial order cancellations are not eligible for refunds.
If there is a problem — transit damage, missing items or a discrepancy from what was ordered — see the steps below for how to report it.
Used & Graded Stock
Products sold as Used or Good Used Condition are sold as-is and as-seen.
- Returns are not accepted for used items unless goods materially differ from how they were described
- Undisclosed defects not declared at the time of sale may also qualify
- If you are unsure about the condition before buying, contact us — we will send additional photos or information
How to Report a Problem
Check all items as soon as they are delivered or collected. Photograph any visible damage or missing items before moving anything.
Email sales@expodirect.co.uk within 24 hours, with your order number, a clear description of the issue and your photographs attached.
We aim to respond within one business day. We will review the matter based on the condition of the goods and the circumstances of supply and confirm next steps.
Important: Issues reported after installation or use may not qualify for resolution. Report problems before the goods are put into service.
Common Questions
Can I cancel on the day of delivery?
No. Cancellations are only accepted before collection or delivery. Less than 14 days notice does not qualify for a refund.
Can I return part of a large order?
No. Once goods have left the warehouse, partial order cancellations are not accepted.
The item looks different from the photos — what do I do?
Email us with your order number and photographs. If there is a genuine discrepancy from how the product was described, we will review the matter and agree next steps.
How quickly will you respond to a return request?
We aim to respond within one business day. Include your order number, photos and a clear description to avoid any delay.
Related Pages
Need to Get in Touch?
If you have a question about your order, a return or a cancellation, contact our team directly. The sooner you get in touch, the more options we have available to you.
Call: 0800 910 1919
Email: sales@expodirect.co.uk