Buyer Knowledge Base

Understanding Our Pricing & VAT

At Expo Direct, we aim for transparency in all our commercial dealings. Here's what you need to know about pricing:

• All product prices displayed on our website are exclusive of VAT (ex-VAT).
• The applicable VAT and the total including VAT will be clearly shown in your basket and at checkout.
• Many products benefit from quantity breakpoints for bulk pricing, offering significant savings for larger orders.

Ordering & Delivery

We've made the ordering and fulfilment process as straightforward as possible for our B2B customers:

• Guest checkout is available for quick, one-off purchases, with no account creation needed.
• You can choose to collect your order directly from our Birmingham warehouse located at 30 Chester Street, Aston, B6 4BE.
• For smaller orders, we offer FedEx next day delivery with an automatic quote provided at checkout.
• Larger or bulk orders are handled by our dedicated delivery network, and a separate delivery quote will be provided to ensure cost-effectiveness.
• Most orders are carefully prepared and dispatched within 2-3 working days after successful payment confirmation.

Secure Payments & Order Confirmation

Your security and peace of mind are paramount. Here's how payments and confirmations work:

• Online payments are processed securely through Stripe Checkout, ensuring your financial data is protected.
• A detailed order confirmation will be sent to your email address immediately after successful payment processing.
• For your records, order snapshots preserve the exact prices charged at the time of purchase.

Need Further Assistance?

Our dedicated sales team is here to help with any questions or specific requirements you may have. Please don't hesitate to get in touch:

Phone: 0800 910 1919

Email: sales@expodirect.co.uk

Address: 30 Chester Street, Aston, Birmingham, B6 4BE, United Kingdom