Warranty
All EventPro® products carry a 1-year warranty against manufacturing defects from the date of purchase. If a product fails due to a fault in materials or construction under normal commercial use, we will assess the claim and work toward a fair resolution.
What Is Covered
The 1-year warranty covers faults arising from manufacturing defects under normal commercial use.
- Faults in materials or construction
- Structural failures not caused by misuse
- Defects present from manufacture that affect the product's intended use
EventPro® products are built for repeated handling, storage and day-to-day commercial use. That standard of construction is what the warranty supports.
What Is Not Covered
The warranty does not apply to:
- Accidental damage or physical impact
- Misuse or use outside the intended purpose
- Poor storage or inappropriate stacking
- Unauthorised modification or repair
- Normal wear from regular commercial use
- Visible damage on delivery that was not reported promptly
How to Raise a Warranty Claim
Photograph the fault clearly, showing the affected area and the product as a whole.
Email sales@expodirect.co.uk with your order number, a description of the fault and your photographs attached.
We aim to respond within one business day with our assessment and a proposed resolution.
Important: Claims must be raised within the 1-year warranty period from the date of purchase. Keep a copy of your order confirmation as proof of purchase date.
Common Questions
How long does the warranty last?
1 year from the date of purchase, for all EventPro® products.
Does the warranty cover used stock?
No. Used and graded stock is sold as-is. The 1-year warranty applies to new EventPro® products only.
What if my goods arrived damaged?
Transit damage is handled separately. See our returns policy for arrival issues — report within 24 hours.
What resolution can I expect?
We assess each claim on its merits. Resolution may include replacement, repair or a partial refund depending on the nature of the fault.
Related Pages
Need to Raise a Claim?
Contact our team with your order number, a description of the fault and clear photographs. We aim to respond within one business day.
Call: 0800 910 1919
Email: sales@expodirect.co.uk