Warranty
EventPro™ products are selected and developed with commercial use in mind. Where a manufacturing fault or genuine product defect is identified, we will review the matter promptly and work toward a fair outcome.
What is covered
Warranty applies to faults arising from manufacturing defects under normal commercial use. If a product fails due to a fault in materials or construction rather than how it has been used, we will assess the claim and determine the appropriate resolution.
EventPro™ products are built for repeated handling, storage and day-to-day business use. That standard of construction is what the warranty supports.
What is not covered
- Accidental damage or physical impact
- Misuse or use outside the intended purpose
- Poor storage or inappropriate stacking
- Unauthorised modification or repair
- Normal wear from regular commercial use
- Visible issues on delivery that were not reported promptly
How to raise a warranty claim
To raise a claim, send the following to sales@expodirect.co.uk:
- Your order reference number
- A clear description of the issue
- Photographs showing the fault
This allows the item and the likely cause to be assessed properly. We will respond as quickly as we can with our assessment and a proposed resolution.
Common questions
What does the warranty cover?
Manufacturing faults and genuine defects arising under normal commercial use.
What is excluded?
Misuse, accidental damage, unauthorised modification and visible issues that were not reported on delivery.
How do I make a claim?
Email us with your order reference, a description of the issue and clear photographs.
What if goods arrived damaged?
Transit damage should be reported straight away — see our returns policy for arrival issues.
EventPro™ products
Browse the range. All EventPro™ products are selected for durability and practical commercial performance.
EventPro Series Returns policy Delivery info