EventPro® Product Warranty
At ExpoDirect, we stand behind the quality of our EventPro® products. Every new EventPro® item comes with a 1-year warranty against manufacturing defects, effective from your date of purchase. This warranty covers faults in materials or construction under normal commercial use. Should a covered defect arise, we're committed to assessing your claim promptly and working towards a fair and efficient resolution.
What Our Warranty Covers
Our 1-year warranty specifically protects against manufacturing defects when EventPro® products are used in standard commercial environments. This includes:
- Faults originating from materials or construction
- Structural issues not resulting from misuse or improper handling
- Defects present at the time of manufacture that impair the product's intended function
EventPro® products are engineered for the rigours of repeated commercial handling, storage, and daily use. Our warranty reinforces this standard of robust construction and reliability.
What Our Warranty Does Not Cover
The EventPro® product warranty does not apply to issues arising from:
- Accidental damage, impacts, or drops
- Misuse, abuse, or use outside the product's specified purpose
- Damage due to poor storage conditions or inappropriate stacking
- Unauthorised modifications or third-party repairs
- Expected wear and tear from regular commercial use
- Visible damage upon delivery that was not reported within our specified timeframe (see Returns Policy)
How to Make a Warranty Claim
Take clear photographs of the fault, including close-ups of the affected area and a full view of the product.
Email sales@expodirect.co.uk. Please include your order number, a detailed description of the fault, and attach your photographs.
Our team will aim to acknowledge your claim and provide an assessment with a proposed resolution within one business day.
Important: All claims must be submitted within the 1-year warranty period from the original date of purchase. Please retain your order confirmation as proof of purchase.
Frequently Asked Questions
How long is the EventPro® warranty valid?
Our warranty is valid for 1 year from the date of purchase, applicable to all new EventPro® products.
Does the warranty cover refurbished or used items?
No, the 1-year warranty specifically applies to new EventPro® products. Used, refurbished, or graded stock is sold on an 'as-is' basis and is not covered.
What if my goods arrived damaged during transit?
Damage incurred during transit is handled under our Returns Policy, not the product warranty. Please report any transit damage within 24 hours of delivery.
What kind of resolution can I expect for a valid claim?
We evaluate each claim individually. Depending on the nature and severity of the fault, resolutions may include a product replacement, repair, or a partial refund.
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Ready to Make a Claim?
If you need to initiate a warranty claim, please contact our dedicated team. Have your order number, a detailed fault description, and clear photographs ready. We commit to responding within one business day.
Call: 0800 910 1919
Email: sales@expodirect.co.uk