Delivery & Collection Services for Business

Expo Direct offers fast, flexible UK fulfilment tailored for trade buyers, venues, and businesses. Whether you need urgent next-day delivery, efficient logistics for large orders, or convenient warehouse collection, we've got you covered.

Explore Trade Accounts Large & Bulk Orders

Next Day Delivery (FedEx)

For most **smaller, urgent, or standard parcel orders**, we utilise the reliable FedEx next-day delivery service across the UK.

  • **Reliable UK-wide service** for standard parcels
  • **Automatic delivery quote** displayed at checkout
  • **Order before 12 midday** for next business day delivery
  • Receive **dispatch confirmation email** with tracking details
  • Track your shipment at fedex.com/en-gb/tracking
  • Orders placed after midday or on bank holidays dispatch the next business day

Our Internal Logistics Network

Ideal for **larger, bulk, or less urgent commercial orders**, our dedicated internal delivery network offers a cost-effective solution.

  • **Suitable for large consignments** and bulk purchases
  • **Cost-effective option** where speed is less critical
  • **Delivery quoted separately** based on order size and location
  • **Planned around efficient routes**, typically delivered within 3-5 working days
  • You will receive **advance notification** of your delivery date
  • **Live tracking via text message** provided on the day of delivery

Warehouse Collection (Birmingham)

Prefer to collect your order? Our Birmingham warehouse is available for direct collection.

Expo Direct
30 Chester Street, Aston
Birmingham
B6 4BE

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Collection Hours:

Monday to Friday: 9:00am to 5:00pm

Weekends: By appointment only

Please call us on 0800 910 1919 before arriving to confirm your order is ready and to arrange warehouse access.

Important Collection Notes:

  • Staff are on hand to assist with loading your vehicle
  • Ensure your vehicle is adequately sized and suitable for the items collected
  • Bring your own straps or load-securing belts
  • Liability for goods passes to you once your vehicle is loaded
  • Allow sufficient time for safe loading before closing hours

Our Simple Delivery Process

1

Add your chosen event furniture or catering equipment to your basket.

2

Proceed to checkout, where FedEx delivery quotes are automatically provided for suitable orders.

3

For larger or less urgent orders, select our internal network, and we'll provide a tailored quote.

4

Alternatively, choose to collect from our Birmingham warehouse once your order is confirmed as ready.

Essential Delivery Information

Our delivery pricing is calculated based on several factors, including the shipment type, delivery postcode, order size, and any specific site access requirements.

  • **Delivery to Mainland GB only**: We do not deliver to Northern Ireland or the Channel Islands.
  • **Kerbside delivery standard**: All deliveries are kerbside unless a special delivery option (e.g., inside delivery) has been requested and paid for in advance.
  • **Access Restrictions**: Please inform us *before dispatch* if your site has any access limitations. These include:
    • Timed access windows
    • Stairs or multiple levels
    • Long carry distances from vehicle to drop-off point
    • Restricted loading areas
    • Narrow corridors or doorways
  • **Failed deliveries**: Missed access arrangements or failed delivery attempts may result in additional charges.

Checking Goods Upon Arrival

For your peace of mind and to ensure a smooth process, please inspect all goods immediately upon delivery or collection. Should you notice any visible transit damage, missing items, or discrepancies, it is crucial to contact us within **24 hours of receipt**. This allows us to review and resolve any issues swiftly.

  • **Thoroughly check all items** as soon as they are delivered or collected.
  • **Photograph any visible damage** to packaging or products.
  • **Report shortages or discrepancies without delay** to our team.
  • **Do not wait until installation or event setup** to report issues.

For detailed information on returning goods, please refer to our dedicated Returns policy page.

Packaging & Assembly Details

We understand the need for efficiency. Most of our items arrive **pre-built and ready to use** straight from their packaging.

Where minimal assembly is required, it is generally limited to simple tasks such as attaching bases to seats. You will find that no specialist tools or advanced skills are necessary.

  • Majority of items are **fully pre-built** upon arrival.
  • Any required assembly is typically straightforward (e.g., attaching bases to seating).
  • **No specialist tools** or expertise required for assembly.

Planning for Large & Venue Orders

For significant orders such as **pallet deliveries, multi-item shipments, or comprehensive venue fit-outs**, we highly recommend planning ahead. Early consultation allows us to optimise your delivery by selecting the most suitable route, packing method, and fulfilment schedule, ensuring your project runs smoothly.

  • **Optimised Logistics**: We tailor solutions for complex large-scale deliveries.
  • **Cost Efficiency**: Proper planning can reduce overall delivery costs.
  • **Seamless Project Integration**: Ensures equipment arrives precisely when and where needed.
Explore Bulk Orders Apply for a Trade Account

Need Guidance on Your Delivery?

If you're unsure which delivery method best suits your order – be it FedEx, our internal logistics network, or warehouse collection – please don't hesitate to contact our expert team before placing your order. We're here to help you choose the most efficient and cost-effective option.

Call us: 0800 910 1919

Email us: sales@expodirect.co.uk