Cookie Policy
This policy explains how Expo Direct uses cookies on our website.
Last updated: 4 February 2026
What Are Cookies?
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.
Cookies We Use
1. Strictly Necessary Cookies
These cookies are essential for our website to function and do not require your consent.
| Cookie Name | Purpose | Duration |
|---|---|---|
PHPSESSID |
Maintains your session state, including login status and shopping basket contents | Session (deleted when browser closes) |
csrf_token |
Security measure to prevent cross-site request forgery attacks | Session |
2. Live Chat Support Cookies (Optional)
These cookies are set by Zendesk Chat (Zopim) and require your consent.
- Maintaining your chat session
- Remembering your chat history
- Providing seamless support across visits
- Analytics to improve chat service quality
| Cookie Name | Purpose | Duration |
|---|---|---|
__zlcmid |
Zendesk Chat visitor identification | 1 year |
__zlcstore |
Stores chat preferences and history | Persistent |
ZD-* |
Various Zendesk session and tracking cookies | Session to 1 year |
You can control these cookies via the cookie banner when you first visit our site. The chat widget will only load if you consent to optional cookies. You can review Zendesk's cookie policy at: https://www.zendesk.com/company/agreements-and-terms/cookie-policy/
3. Payment Processing Cookies
These cookies are set by Stripe during checkout and require your consent.
- Fraud detection and prevention
- Secure payment processing
- Completing your transaction
We request your consent for these cookies at checkout before you proceed to payment. You can review Stripe's cookie policy at: https://stripe.com/cookies-policy/legal
Cookies We Don't Use
We do not use:
- Marketing or advertising cookies
- Analytics or tracking cookies (e.g., Google Analytics)
- Social media cookies
- Third-party advertising networks
Managing Cookies
You can control and manage cookies in your browser settings. Please note that removing or blocking strictly necessary cookies will impact your ability to use our website, including logging in and making purchases.
For payment processing cookies, you provide consent at checkout. Without this consent, you will not be able to complete a purchase, as these cookies are essential for secure payment processing.
More Information
Most browsers allow you to:
- See what cookies you have and delete them individually
- Block third-party cookies
- Block cookies from specific sites
- Block all cookies
- Delete all cookies when you close your browser
For more information about cookies and how to manage them, visit: www.allaboutcookies.org
Contact Us
If you have any questions about our use of cookies, please contact us:
- Email: sales@expodirect.co.uk
- Phone: 0800 910 1100
- Address: Expo Hire UK Limited, 30 Chester Street, Aston, Birmingham, B6 4BE