Cookie Policy

This policy explains how Expo Direct uses cookies on our website.

Last updated: 6 April 2026

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites work efficiently and provide information to website owners.

Cookies We Use

1. Strictly Necessary Cookies

These cookies are essential for our website to function and cannot be switched off. They do not require your consent.

Cookie Name Purpose Duration
expodirect_session Maintains your session state, including login status and shopping basket contents Session (deleted when browser closes)
csrf_token Security measure to prevent cross-site request forgery attacks Session
cookie_consent Stores your cookie preferences so we don't ask again on every visit 1 year

2. Payment Processing Cookies

These cookies are set by Stripe when you proceed to checkout. They are necessary to complete your purchase and are set on the basis of contractual necessity — no separate consent is required.

Stripe uses cookies solely for fraud detection and secure transaction processing. They do not use your data for advertising purposes.
Cookie Name Purpose Duration
__stripe_mid Fraud prevention and detection during payment 1 year
__stripe_sid Fraud prevention during the checkout session 30 minutes

You can review Stripe's cookie policy at: stripe.com/cookies-policy/legal

3. Analytics Cookies (Optional)

These cookies are set by Google Analytics and require your consent. If you decline, we collect no analytics data about your visit.

We use Google Analytics 4 with Consent Mode v2. Until you accept optional cookies, Google Analytics operates in cookieless mode — it collects no personally identifiable information and sets no cookies. We also honour the Global Privacy Control signal; if your browser sends it, analytics consent is never upgraded.
Cookie Name Purpose Duration
_ga Distinguishes unique visitors (Google Analytics) 2 years
_ga_* Maintains session state for Google Analytics 4 2 years

You can review Google's privacy policy at: policies.google.com/privacy

4. Live Chat Support Cookies (Optional)

These cookies are set by Zendesk Chat and require your consent. The chat widget will not load unless you accept optional cookies, and no Zendesk cookies are set until you actively open a chat conversation.

Cookie Name Purpose Duration
__zlcmid Zendesk Chat visitor identification — only set when you open a chat 1 year
ZD-* Zendesk session and chat history cookies Session to 1 year

You can review Zendesk's cookie policy at: zendesk.com/cookie-policy

What We Don't Do

  • We do not use advertising or retargeting cookies
  • We do not share your data with advertising networks
  • We do not use social media tracking pixels
  • We honour the Global Privacy Control browser signal

Managing Your Preferences

You can change your cookie preferences at any time:

You can also control cookies directly in your browser settings. Note that blocking strictly necessary cookies will prevent you from using the basket, checkout, and account features.

More Information

For general information about cookies and how to manage them, visit: www.allaboutcookies.org

Contact Us

If you have any questions about our use of cookies, please contact us:

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